RETURNS

  • Our return policy is valid for up to 30 days after purchase of goods. 
  •  We offer store credits & exchanges for the value of your purchase, we do not offer refunds.
  •  If 30 days have gone by since your purchase, unfortunately we can’t offer you a store credit or exchange. 
  •  For all refunds and exchanges we do require a receipt or proof of purchase. 
  •  To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 
  •  Due to hygienic purposes, we do not refund or exchange any Ella Palm earrings or ear cuffs only regular priced items may be refunded. 
  •  If you are wanting to exchange an item for a different style or store credit you will be responsible for returning the items back to us. Please use a tracked service to ensure safe delivery.
  •  We are not responsible and will not cover the cost for items us that are lost in the post. 
  •  We offer free returns and exchanges on rings. Please contact us for a free returns label and we will send out the replacement size free of charge as soon as we have received your return. 

Contact Us

If you have any questions regarding your order please don't hesitate to contact us our team will be happy to help!   

WARRANTY

  • Ella Palm offers a 12-month warranty on jewellery from date of your purchase.
  • Our warranty provides a replacement service should your product deem to be defective or faulty, requiring specialists skills. 
  • We only replace items if they are defective or faulty and we do require proof of purchase. 
  • Our product warranty does not cover the ability to replace, exchange or refund a product due to normal wear, and lack of care to our recommended product guidelines.