Please note international deliveries may incur a custom duties or import charge.

NOTE: We are not responsible for shipping carrier delays.

• Orders are processed in 1-2 business days, excluding weekends and holidays. Items that are pre-ordered are processed within 2-3 business days of their arrival in stock.

• Orders that are successfully placed will receive an e-mail confirmation with the order details. If you haven't received an email, please check your spam folder or contact us for confirmation.

• If you have any questions about your order, please contact us right away at support@ellapalm.com we will be unable to make changes to your order once it has been shipped.

• Please double-check that you have entered the correct address. We are not liable for non-delivery due to address errors that you provide. We will refund the original order if an order is returned due to an incorrect address.

• Once your order has shipped you will automatically be updated with Tracking. All orders are sent tracked and signed with Evri or Royal Mail.