• Our return policy is valid for up to 30 days after purchase of goods.
  • We offer store credits & exchanges for the value of your purchase.
  • Unfortunately we do not offer cash returns.
  • If 30 days have gone by since your purchase, unfortunately we can’t offer you a store credit or exchange.
  • For all refunds and exchanges we do require a receipt or proof of purchase.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • Due to hygienic purposes, we do not refund or exchange any Ella Palm earrings.
  • Only regular priced items may be refunded, unfortunately sale items cannot be refunded or exchanged.
  • If you are wanting to exchange an item for a different style or ring size, we will send you a free returns label and will send out the replacement free of charge as soon as we have received your return.
  • If you would like to return an item for a store credit you will be responsible for paying for your own shipping costs for returning your item. 

Ella Palm offers a 12-month warranty on all jewellery from date of your purchase, and provides a replacement service should your product deem to be defective or faulty, requiring specialists skills. We only replace items if they are defective or faulty and we do require proof of purchase.

Our product warranty does not cover the ability to replace, exchange or refund a product due to normal wear, and lack of care to our recommended product guidelines. 


If you have any questions regarding your order please don't hesitate to contact us and are team will be happy to help!