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Complimentary Gift bag
If you are buying a gift but having your order sent directly to you, why not add an free complimentary Ella Palm gift bag.
Please note gift bags come flat in a box and will need to be assembled.
Christmas delivery information
To help manage any impact from further planned strike action by the CWU during the festive season we recommend you order as early as possible to ensure your items reach their destination in good time.
Chirstmas post deadlines
UK
Royal Mail Tracked 48 - Friday 16th December
Royal Mail Tracked 24 - Monday 19th December
Royal Mail International - Monday 5th December
Shipping costs
UK -
Roya Mail Tracked 48 2-3 Working Days - Free
Roya Mail Tracked 24 1-2 Working Days - 4.95
Roya Mail Tracked 24 1-2 Working Days - Free over £75
Tracked & Signed Europe
Please allow 7-10 Working Days £7.95 - FREE over £75
Tracked & Signed International
Please allow 10-12 Working Days 10.95 - FREE over £75
Returns & Warranty
Returns & Warranty
Ella Palm designs are covered by a 12 month warranty from date of purchase.
We are happy to accept returns of unwanted items if you have changed your mind (excluding earrings and ear cuffs for hygiene reasons. All returns must be in an unworn condition and in its original packaging.
UK - Return your items within 14 days of receiving your goods for a full refund. After the 14 days have passed we can only offer a store credit or exchange for the value paid minus postage costs.
INTERNATIONAL RETURNS -Return your items within 30 days of delivery for a full refund. After the 30 days have passed we can only offer a store credit or exchange for the value paid minus postage costs.
Contact us to return your item here
Gifting & Packaging
Gifting & Packaging
Your jewellery will arrive in a luxury Ella Palm eco jewellery box with a jewellery pouch and care card.
Is this a gift?
Complimentary gift bags and luxury gift wrap available at the cart page.
Sustainability
Ella Palm offers timeless handmade pieces using recycled metals and gold when possible, sustainably harvested freshwater cultured pearls and responsibly sourced natural gemstones. Our collections are lovingly handmade by independent artisans using the finest materials and designed to last.
We donate £1 of every order to plant a tree through our partners @onetreeplanted who support reforestation projects around the World.
Quality Guarantee
All Ella Palm jewellery is carefully handcrafted from the finest precious gold and silver metals and is sensitive skin friendly.
Read our full material and care information here to keep your pieces shining pieces shining bright for years to come.
Ring Sizing Guide
We offer free returns and size exchanges on rings. Please see our ring sizing guide here:
View our ring sizing guidehere