• It is safe to get 14k gold filled jewellery wet but please keep away from perfumes and harsh chemicals. We do recommend you remove when swimming in chlorinated swimming pools and saltwater as frequent exposure to these enviroments can cause the gold to dull over time.
• Store all jewellery in a dark and dry place when not in use.
• Clean and polish gently with the microfibre cloth included with each purchase when required.
• All our jewellery is lead and nickel free.

You can read futher care & material info here

Each order comes beautifully presented and ready to give with an Ella Palm jewellery box/jewellery pouch, cleaning cloth and care card in our branded gift boxes.

You can choose to have your order ribbon wrapped and include a gift message to your order from the options above. We can fit multiple items into one gift box so please only add one ribbon gift wrap to your order if sending all items to the same recipent. 

Our packaging is made from recylced and eco- friendly materials.

Free Worldwide Delivery over £75

Royal Mail UK Tracked 48 - 2-3 Working Days £3.95

Royal Mail UK Tracked 24 - 1-2 Working Days £4.95

Royal Mail Europe 7-10 Working Days £7.95 

Royal Mail International 10-15 Working Days £9.95 

• Our return policy is valid for up to 30 days after purchase of goods. 
• Ella Palm offers a 12-month warranty on all jewellery from date of your purchase, and provides a replacement service should your product deem to be defective or faulty, requiring specialists skills. 
  
• We offer free returns and size exchanges on rings.
• We do not accept returns on earrings for hygiene reasons.