- 18k Gold Vermeil
- Packaging & Gift Wrap
- Ring Sizing Guide
- Delivery & Christmas Dates
- Returns & Warranty
- Avoid getting your 18k gold vermeil jewellery wet and please keep away from perfumes, harsh chemicals, make up and skin care products.
- Store all jewellery in a dark and dry place when not in use.
- Clean and polish gold, pearls and gemstones gently with the microfibre cloth included with each purchase when required.
- All our jewellery is lead and nickel free.
Each order comes beautifully presented and ready to give with an Ella Palm jewellery box/jewellery pouch, cleaning cloth and care card in our branded gift boxes.
You can choose to have your order ribbon wrapped and include a gift message to your order from the options above. We can fit multiple items into one gift box so please only add one ribbon gift wrap to your order if sending all items to the same recipent.
Our packaging is made from recylced and eco- friendly materials.
We offer free returns and exchanges on rings to make sure you get that perfect fit.
Please view our ring sizing guide here:
Christmas delivery deadlines
UK Tracked 24 :
Tuesday 21 December before 15:30 - 1-2 working days
UK Tracked 48:
Monday 20th December before 15:30 - 2-3 working days
7-10 working days depending on country.
Rest of the World: 6th December
10-15 working days depending on country.
Free Worldwide Delivery over £75
Royal Mail UK Tracked 48 - 2-3 Working Days £3.95
Royal Mail UK Tracked 24 - 1-2 Working Days £4.95
Royal Mail Europe 7-10 Working Days £7.95
Royal Mail International 10-15 Working Days £9.95
- Our return policy is valid for up to 30 days after purchase of goods.
- Ella Palm offers a 12-month warranty on all jewellery from date of your purchase, and provides a replacement service should your product deem to be defective or faulty, requiring specialists skills.
- We offer free returns and size exchanges on rings.
- We do not accept returns on earrings for hygiene reasons.